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Older SUM3D software installs may have support pins set at a larger size than a customer wants. You can manually change the pin options in the settings panel, but doing so is a tedious process. Below is a quick way to change the default pin size.

1. Navigate to C:\RolandDG
2. Search for a file called TPLinks.ini. If TPLinks.ini does not exist then search for TPSettings.ini.
3. Open the file with a text editor.
4. Find the section “[TEETH SETTINGS (LINK) (DEFAULT)]”
5. Edit the “Cone-DiameterUp” & “Cone-DiameterDown” to the customer’s desired size. This is usually 2 and 2 to create a 2 mm round support pin.
6. Save and close the file.
7. Open SUM3D and verify that the Add Support window shows the correct sizes.

If you experience delamination while printing on the Pro2 printer, recalibrate the scanner, clean the glass slider and glass on the resin catch tray. Then check for debris on the projector lens and clean. If the problem persists, check the glass slider itself. We have seen a few cases where the glass on the slider breaks loose from the slider itself so the glass plate is no longer adhered to the slider. If you experiences this, follow the steps below to fix the issue.

1. Remove glass slider from printer.
2. Make sure the frosted side of the glass is facing upwards.
3. Open a warranty claim with Asiga if unit is still under warranty. This is done on the Asiga website, www.Asiga.com.
4. Take glass and slider to a windshield repair shop to have the glass re-adhered to the slider. Make sure the material used to adhere the glass to the slider is not higher than the top of the glass, this can cause it to rip a resin tray.
5. Re-install the slider into the printer. Inspect the glass slider to make sure it was re-adhered correctly. Follow instructions to reinstall the glass slider or follow removal instructions in a backwards manner.
6. Run a test print to see if the slider is fixed and resolves the delamination issues.

We have had several calls recently where labs have had failed prints. They are either trying to pick the cured resin off the bottom of the resin tray when calling or attempting to start another print immediately after a failed print without removing the cured resin from the bottom of the resin tray. Doing this causes “approach errors”, due to an obstruction being detected. To remedy this issue, do the following steps when you get a ‘failed print’.

1. Remove any cured resin from build platform, and clean thoroughly with isopropyl alcohol.
2. Run Clean Tray Function

  • Click on Control – then LED – start led and let run for about 15-20 seconds.
  • Remove resin tray from printer, and use a business card or index card to locate cured resin on bottom of tray.
  • Gently lift the rectangular shaped cured resin at the bottom of the tray. We find it easiest to start in one of the corners of the rectangle.
  • Remove cured resin from tray and throw away.
  • 3. Check bottom side of resin tray and glass for dirt/smudges/residue. Wipe any resin residue or smudges from bottom side of build tray and glass of the printer.
    4. Re-insert resin tray, and build head.
    5. If failed prints continue, call us at Whip Mix Tech Support.

    For a MAX user 0.5Kg is Ok. We can use 200-300 gm (0.20- 0.3 kg) of material to print a job because the MAX has a small tray. (Print Trays come in Different sizes and Number of Uses)

    For a PRO user, 0.5 kg is not enough because of the size of the tray. The pro tray needs 700-800 gm of material to do a print a job.

    If you are noticing “flash” or “icicles” around the edges of the build plate on your printer; this is most often caused by the projector nearing the end of its life expectancy. Once the projector starts to go bad, projected light will begin to scatter on the edges of the image. Contact Whip Mix Technical Support for further assistance.

    Objective: The main purpose of updating replacing customer material files in Asiga is to ensure the customer is using the proper and most up-to-date print strategy. Print strategies can change due to advancements in the firmware, software, and even new printer classes.

    How to delete out old material files- There are two ways to do so.

    Method 1
    1. Open composer and select new build (if composer is already open- locate the build properties icon and select it).
    2. Under the “Material” section select the material you would like to remove and then select on the gear.
    3. The gear will drop down with multiple options- select on the delete option if available. If the delete option is greyed out, try method 2.

    Method 2
    1. Open file explore and browse to the following path to locate saved materials
    C:\Program Files\Asiga\Composer\Materials
    2. Select and delete the material files that you are wanting to remove from the Asiga Composer Software.

    How to import new materials into the composer software
    1. Transfer the new material files to the customers PC either by email or by another files transfer service (example: TeamViewer, Wetransfer, etc.).
    2. Open the Composer software.
    3. Select “New” for creating a new print job- the Build Parameters window will open.
    4. Select on the “Gear” on the right next to the material selection drop down.
    5. After selecting the “Gear”, click on the “import” option. If using Composer 1.2.8 you will then select “composer”.
    6. From here, a window browser will open and you will need to locate the material file that you would like to import. If you downloaded the material file from an email or link there is a good chance that the file ended up in the “Downloads” folder. After finding the downloaded material file select it and then click “open” in the bottom right corner of the window browser.
    7. Verify that your material file is loaded into the software by searching for it in the material selection drop down. If it is there, you have successfully imported a material file.
    8. Enjoy!

    1. Log into Asiga.com account
    2. Select on my products and click on software
    3. Select and download the version of software that you desire
    4. Locate the downloaded installer and run the installer as administrator
    5. Select next through the prompts and enjoy the update

    1. Log into Asiga.com account
    2. Select on my products and click on firmware
    3. Select on your printer
    4. Select on the version of the firmware you wish to download
    5. Open composer software
    6. Open printer web interface (the world icon)
    7. Select the update firmware tab
    8. Select ‘choose file’ and locate the firmware you downloaded (look in ‘downloads’ folder) select the firmware and then select ‘OK’
    9. Select upload- IMPORTANT stay on this screen until upload states successful
    10. Go to printer and select on the systems tab on the touch screen
    11. Select firmware
    12. Select update firmware
    13. The printer will reboot
    14. Enjoy the update

    Calibration is important to the success of a print build. Following this guide will let you check your Asiga MAX to see if the calibration of the build plate has shifted. This could be one cause for the error, “Failed to reach target in 60s.”

    1. Remove the resin tray and clean the build head.
    2. Put the build head in the printer and tighten the black build head knob.
    3. Zero the position encoders. Go to maintenance > Position Encoders > Zero Position Encoders > Press the “Zero” button. The numbers on the left of the screen should be +- 0.010. It is ok if they fluctuate as long as the fluctuation is small.
    4. Press and hold the down arrow until the build head stops moving. Now check the values on the left. If you see any large values, the Zero Position calibration was done incorrectly and needs to be done again. If the values stay small then the calibration of the Zero Position is good.

    Asiga Printers are available with 405nm (nano-meters) or with 385nm. The 405nm machines are multipurpose. The 385nm machines have the UV light availability, which is necessary for curing clear materials.

    Asiga printers have build plates that vary depending upon which printer you use. There are five available build plate sizes:

    71mm x 40mm (Pico2 (HD)
    96mm x 54mm (PRO 2 (50)
    115mm x 64mm (Pro2 (62)
    119mm x 67mm (Max)
    144mm x 81mm (Pro2 (75)

    Asiga printers are “Open Source” printers and can use any of the light cured resins. You may need to adjust some of the print parameters and you may see a difference in accuracy depending upon the manufacturer of the resin material.

    Whip Mix does not have all of the parameter numbers for every print resin on the market and would not. However checking with our Digital Technical Support department before you print may help with your ultimate success.

    Resin materials will change the more we use them in our industry. Expect to change some of your numbers over time.

    In many instances you may not need the use of a Semi-Adjustable Articulator for the less complicated cases. A simple articulator with a fixed condylar inclination and lateral settings will work just fine. Whip Mix’s Model 100 Simple Articulator is the answer. This articulator features an easy-to-use mounting system with indexed magnetic mounting plates and reusable metal mounting disks. Average settings allow for smooth protrusive and lateral movements. A Mounting Base with both Curved and Flat Mounting Platforms and an Anterior Centering Pin enables the upper cast to be quickly positioned for easy case mounting. The lightweight aluminum frame incorporates a retractable anterior leg and a posterior stop for optimum tabletop viewing.

    The most notable result is saving time and money. The Quickmount Magnetic System allows the quick, precise and easy placement and removal of mounted casts on many of the most popular semi-adjustable and fully adjustable articulators.

    Many Semi-Adjustable Articulators on the market can be retrofitted to use the Quick Mount Magnetic System. Refer to the selection chart on the Quick Mount Magnetic System by going to the link above to determine if your articulator can be converted.

    The articulator is a mechanical device that simulates jaw movement.  Unmounted casts give the technician only basic information about the patient’s occlusal relationship.  For a complete analysis of the functional relationships, the use of an articulator is required.  

    Simple!  The Whip Mix Articulator System is extremely easy to use. It is not intimidating for dentists who may be thinking about using a Semi-Adjustable Articulator. The simplicity and speed with which the necessary registrations are obtained and transferred to the Whip Mix Articulator (using the Whip Mix Face-Bow) enable the operator to accomplish corrective and restorative dentistry with greater precision than ever before; and without the use of expensive equipment and more time consuming techniques.

    Affordable!  The Whip Mix Semi-Adjustable Articulator and Face-Bow System is one of the most affordable and reliable systems on the market.

    Durable!  Utilizing parts made of anodized aluminum, phosphor bronze or stainless steel, assures a maintenance-free use. With over 40 years of manufacturing experience, the Whip Mix Articulator has established itself as an instrument of choice for the majority of undergraduate dental education programs in the US and Canada.

    Interchangeable!  The Whip Mix 2000, 3000, and 4000 Series Articulators have the “ACCUMOUNT” Mounting System.  This makes it possible to interchange mounted casts between individual series of articulators without the loss of accuracy. The accuracy of interchangeability is reported in the Journal of Prosthodontics, vol 9, No 3 (September), 2000.

    Read More – Answers to 5 Frequently Asked Questions About Whip Mix Articulators

    [Video] Why Do We Need Bite Records, Facebow Transfers & Semi-Adjustable Articulators?

    Improvements have been made to Whip Mix Face-Bows.  Two design changes you will notice are: a new soft plastic nose piece and a fixed elastic band which provides spring to the ear-bow halves.  Not only is the new soft plastic nose piece more comfortable to the patient, the contour of the nose piece fits the patients nose more accurately.

    Our newest Face-Bow model is the #9155 with the Quick Lock Toggle.  It is universal in that it adapts to any Whip Mix Face-Bow for direct or indirect mounting.  It is easier to use than the other face-bow styles because of the single toggle, easy to place bite-fork, and universal joint.

    Direct Mounting simply means that after you have obtained your face-bow registration and have removed the ear-bow halves from the patient, you transfer the face-bow directly on to the articulator to mount the maxillary cast.

    With Indirect Mounting, once you have obtained your face-bow registration, you remove the Transfer Assembly from the cross bar and place the assembly on to the articulator using the Transfer Base Assembly for mounting the maxillary cast.

    All Whip Mix Semi-Adjustable Articulators feature the ARCON design.  ARCON is a contraction of the words for articulator and condyle. In an ARCON designed articulator the mechanical fossa is fixed relative to the maxillary cast, making the instrument more anatomically correct. Because of their ARCON design, Whip Mix Semi-Adjustable Articulators are ideal for the study of occlusion and the movements of the temporomandibular joint.

    In an ARCON designed articulator condylar housings are built into the upper member of the articulator and the condyles are always fixed onto the lower member of the articulator.  This design simulates the location of the condylar ball for the patient.  With a non-arcon designed articulator, the condylar housing is found on the lower member of the articulator and the condyles are attached to the upper member. This design is opposite of the anatomy for the human skull.

    This will depend on what you need your articulator to do.  Whip Mix offers several models that offer different features depending on the extensive requirements for the patient being treated, needs of the dental laboratory, or the needs of the dentist.

    The Model #8500 Articulator, an open fossa design, features a straight tracking condylar element, progressive side shift setting, and adjustable intercondylar width.  The intercondylar width can be set at the following distances: 96mm (small), 110mm (medium), and 124mm (large).  This distance is determined by the marks found on the face-bow during the face-bow registration procedure.  This articulator is not interchangeable.

    The Model #2240 Articulator, an open fossa design, features a fixed intercondylar width of 110mm, curved emenitia with a ¾” radius, fixed bennett angle set at 7½ degrees, has immediate side shift capability and is interchangeable within the 2000 series.

    The Model #2340 Articulator, an open fossa design, features a fixed intercondylar width of 110mm, straight condylar element with progressive side shift capability and is interchangeable within the 2000 series.

    The Model #3040 Articulator, a closed tracking design, features a fixed intercondylar width of 110mm, progressive side shift capability and is interchangeable within the 3000 series.

    The Model #3140 Articulator, has a modified tracking design, features a fixed intercondylar width of 110mm, progressive side shift capability and is interchangeable within the 3000 series.

    The Model #4640 Articulator, offers the most visibility of any Whip Mix Articulator available on the market. This is made possible by a design that eliminated the crossbar between the upright posts.  The Model #4640 Articulator features a closed tracking design, a fixed intercondylar width of 110mm, progressive side shift capability and is interchangeable within the 4000 series.

    The Model #4641 Articulator, like the Model #4640, offers the most visibility of any Whip Mix Articulator available on the market. The Model #4641 Articulator has a modified tracking design, a fixed intercondylar width of 110mm, progressive side shift capability and is interchangeable within the 4000 series.

    All Whip Mix Semi-Adjustable Articulators are also available with the Quick Mount Magnet System.

    The Model 100 Simple Articulator features a magnet mounting system, fixed protrusive angle at 20 degrees, fixed lateral setting at 15 degrees, reusable metal mounting disks, adjustable mounting platform stand, and flat and curved mounting platforms.  The Model 100 Simple Articulator is recommended for the less complicated cases.  The Model 100 Simple Articulator is not interchangeable and does not accept a face-bow.

    Yes.  With the exception of the original Model #8500 Articulator, all Whip Mix Semi-Adjustable Articulators feature the “ACCUMOUNT” system of interchangeability which makes them interchangeable within like series.   The accuracy of the interchangeability is reported in the Journal of Prosthodontics, vol 9, No 3 (September), 2000.

    Cost savings.  There is no need to purchase several articulators for your practice/laboratory.  Using an articulator that is interchangeable allows you to exchange mounted casts between like articulators without loss of accuracy.  Only the mounted casts need to be sent between the doctor’s office and the laboratory.  There is an additional savings in shipping cost for the weight of the articulator being sent back and forth between the doctor’s office and the laboratory.   Finally you would eliminate repairs that are a result of the articulator being damage in transit between the office and laboratory.

    Any articulator with the “ACCUMOUNT” plate offers interchangeability.  This can be identified by a 2 ½ ” circular plate that is attached to the lower member of the articulator.

    Yes, the Whip Mix 2000, 3000, and 4000 Series Articulators are modified with the “ACCUMOUNT” Mounting System.  This makes it possible to interchange mounted casts between like series of articulators without the loss of accuracy. The accuracy of the interchangeability is reported in the Journal of Prosthodontics, vol 9, No 3 (September), 2000.

    The use of Semi-Adjustable Articulators, like the Whip Mix, is having the capability of providing the maximum amount of diagnostic information with minimum need for clinical adjustment during delivery/placement of the appliance.

    [Video] Why Do We Need Bite Records, Facebow Transfers & Semi-Adjustable Articulators?

    Average settings will accommodate most treatment cases.  Although, you do have the convenience of customizing your settings if you have taken lateral check bites. Whip Mix uses average settings of a 15° Bennett Angle and a 30° Protrusive incline; or condylar inclination.

    In some patients the timing of the Bennett movement occurs early in the latero-trusive movement.  When this occurs a shift is seen even before the condyle begins its translation from the fossa.  This is called Immediate Side Shift. Accommodating the patient’s side shift movement will offer more freedom of lateral movement while the patient is in centric relation.  It is important that the laboratory technician program the articulator to ensure the movement replicates the patient’s condition.  The Whip Mix Model #2240 offers the Immediate Side Shift capability.

    The most significant difference between the Model 8500 and all other models is the interchangeability feature.  In addition to being interchangeable, the 2000, 3000, and 4000 Series Articulators offer increased interframe distance and more lingual visibility.  For more detailed information on each series, please select from the appropriate link.

    No you do not however, it would be best to provide as much detailed, patient information as possible to reproduce the patient’s ideal occlusion.

    A 90 Second Facebow Can Save You Time & Money in Your Dental Office

    [Video] Why Do We Need Bite Records, Facebow Transfers & Semi-Adjustable Articulators?

    All of our semi-adjustable articulators accept direct and indirect face-bow registrations.

    Whip Mix accessories enhance the capabilities of the Whip Mix Articulator systems and provide a wide range of options for specialized needs.  For a complete description of available accessories go the products page then click on the articulator section.  Once you have selected the articulator section click on the accessories.

    Yes, the Dovetail Incisal Block. During the wax-up procedure on the mounted stone casts, the laboratory technician or dentist may have to move the casts through frequent excursive movements on the articulator to check the positioning of the wax to ensure ideal occlusion is achieved.  During this procedure wearing away of the stone casts is likely.  To prevent this unwanted wear, a custom incisal guide table made out of auto polymerizing acrylic resin should be fabricated either on the flat plastic incisal guide table that comes with the articulator or on our metal Dovetail Incisal Block.

    Yes, our InstaMount Mechanical Mounting System, a plasterless mounting system, allows you to mount your study casts on your semi-adjustable articulator. This is simply achieved by placing and securing your upper and lower casts on the Model Platform. Next, tighten the platform to the InstaMount Base Plate. After you have checked for and eliminated possible occlusal interferences, bring the casts into occlusion. While holding the casts together center them in the middle of the articulator and hand tighten the locking screw. After final adjustments have been made, firmly lock the InstaMount in place using the locking wrench.

    Although casts can be articulated quickly, neatly and precisely using the InstaMount Mechanical Mounting System, once you have removed your casts from the mounting platform, it is difficult to reproduce the exact orientation previously achieved. Therefore, you may want to use a traditional mounting technique for your working casts.

    Fortunately Whip Mix Articulators are extremely durable.  With normal care and maintenance you will probably never need to have it re-calibrated.  However, in the unfortunate event that it gets damaged due to being dropped or knocked off the work bench, you may need to send it back for re-calibration.  A quick and easy way to check for damage would be to do the following:  look for any parts on the articulator that appear bent (i.e. brass face-bow mounting pins, incisal guide pin, or incisal guide pin screw). Set the right and left side shift guides to the 10 degree mark on the Model #2340, 3000, and 4000 Series Articulators and set the side shift guide to the zero mark on the Model #2240 Articulator; release the centric latch and elastic straps if available on your model; check to see if there is any side-to-side movement of the upper member.  If you detect any movement it is possible that damage has occurred.
    Another way to verify if damage has occurred is to remove the plastic incisal guide table from the articulator.   With the side shift guides locked in place as described above, lock the centric latch to secure the upper member.  Then, lower the incisal pin slightly and secure it.  Check to see if the incisal guide pin will slide freely through the slot on the lower member of the articulator.  If the pin hits the lower member or rubs the inside of the slot, this may be an indication that the articulator is out of alignment. We recommended that you send your instrument to Whip Mix for repair and re-calibration.

    If you feel your articulator has been damaged please call our customer service line at 800-626-5651. Our Customer Service Representatives will be happy to assist you with our repair process. Have the model and serial number available with a brief description of the problem ready to give to the Customer Service Representative. You will be issued a Return Authorization Number (RMA) which will be used to track your articulator when it arrives.

    Indirect Mounting offers you increased stability when mounting, greater access to your cast, and parallel orientation of the upper and lower members of the articulator. Additionally, there is no need to have several face-bows for your practice. Having additional Transfer Assemblies will allow you to utilize your face-bow immediately after proper asepsis.

    Yes, converting your Direct Mounting Face-Bow to an Indirect Mounting Face-Bow is very easy. You will need the following Conversion Package. 1 Transfer Base Assembly (#9176A) or (#9176QA) if you have a magnetic mounting system. 1 Cross Bar (#8679) and 1 Transfer Assembly.

    Many clinicians use a Face-Bow Fork Support while mounting the maxillary cast. The Face-Bow Fork Support attaches to the lower frame in place of the lower mounting plate. Its cross arm is raised to gently contact the under-surface of the face-bow fork to prevent flexing of the fork.

    Yes, you can adapt the Whip Mix #9185 (metal) or the #9285 (Plastic) Indirect Mounting Face-Bow to the Hanau Wide-Vue Articulator using the #9176A Transfer Base Assembly and the #9186 Face-Bow Adaptor.

    There are numerous accessories that can be purchased and used with the Quick Mount Face-Bows. For a complete list and description of their use, please refer to the following link: Face-Bow Accessories. For accessories specific to the Direct Mounting, Indirect Mounting, or Indirect Mount with Quick Lock Toggle, link directly to the product.

    By following the path below, users can find the historical calibration data. This information is used to track employee calibration schedules for the scanner.

    C:\Users\[CURRENT WINDOWS USER]\AppData\Roaming\3Shape\ScanServer

    TO OPEN PLAB

    1. Shut down ScanSuite;
    2. Open Plab from C:\Program Files\3Shape\ScanSuite or C:\Program Files (x86)\3Shape\ScanSuite depending on the installed software version
    3. Use password: unique

    THREE TYPES OF SCAN SETUP

    1. Auto setup – performed by inserting the dot plate and pressing “Auto setup”. For D2000 scanners, auto setup is performed for left and right axis separately.
    ! NOTE: Auto setup is available only for the scanners with the single calibration object.
    2. Open setup – manual axis adjustment; keeps the current definition file, updates only the axes position values.
    3. New setup – manual axis adjustment; resets the current scanner’s definition file, including color calibration values for the color texture scanners.
    ! NOTE: New setup can’t be done for E scanner models.
    ! NOTE: Scanner must be calibrated after any scan setup.
    See also: How to restore color calibration after new setup.

    PROCEDURE OF MANUAL AXIS ADJUSTMENT

    Once entered to the axis adjustment window you should change the position of each axis by pressing arrow buttons until the axis is set to a correct position:
    < and > buttons will sightly move the axis in the chosen direction;
    << and >> buttons will move the axis farther in the chosen direction.

    CORRECT POSITIONS OF SCANNER’S AXES

    1. Linear axis (single line scanner) – the light line should be in the middle of the rotation axis.
    2. Linear axis (multiline scanner) – the line # 14 should be in the middle of the rotation axis; approximately four (4) lines should be on both sides of the rotation axis. For D2000 linear axis must be aligned with left rotation.
    3. Rotation axis (on D scanners) – flat side of the rotation axis must be parallel to the edge of the swing.
    4. Rotation axis (on E scanners) – white line on the height adapter must be in the front; center blue line should coincide with the horizontal line on the scan plate.
    5. Swing axis – must be horizontal (parallel to the table surface). On E scanners horizontal position can be checked with a level tool.

    Calibration is usually recommended to be done at least once per week, usually on Mondays is the easiest for end users to remember. However depending on the operating environment it could be required to calibrate more than once per week if the scanner temperature is detected to be more than +/- 5 Degrees from the previous calibration temperature.

    You will need to make sure that 3M shows you how to export an un-sectioned scan in 3oxz format from their 3M Connection Center software. Once you have those files you would need to have either the Model Builder Trios and Third Party Scans module or the Model Builder STL module. You also have the option of using CAD points instead of buying the model. This is a pay as you go method so you will not have the upfront cost of buying a module. The downside to CAD points is that you have to monitor how many you have so that you do not start a case without the necessary CAD points to finish it. With CAD points the auto-save feature in 3Shape is disabled so you have to finish the case before closing it or you will lose the design. If you decide to get one of the modules, I would recommend staying with the third party one since it will be cheaper upfront. You could always upgrade to Model Builder STL later if you needed it and the cost is be prorated.

    3Shape has directly addressed this issue in their information as follows, “customer may wipe out any dust or debris from the inside of the scanner with a damp cloth, making sure to never spray any cleaners or solvents directly into the scanner. The customer should never attempt to clean the camera lenses internal to the scanner.”

    Please be sure to follow this information and do not deviate. If you have questions please contact Technical Support.

    1. Backup Current .3ml file
    Navigate to the folder location in the error message and change the name of the existing DentalSystemSettings.3ml to DentalSystemSettings-Backup.3ml.
    2. Run the installer.
    Run the 3Shape Dental System Installer that matches the version they currently have installed. This will regenerate a new DentalSystemSettings.3ml file.

    When trying to start scanning in ScanIt Dental, there is an error message: “ScanIt Dental communication error. Error connecting to ScanIt Dental”.

    Possible solutions:

    Solution 1

    1. Close all 3Shape applications;
    2. Rename folder C:\ProgramData\3Shape\ThreeShape.ScanItDental
    3. Rename ‘user.config’ file in the relevant Dental Desktop Version folder
    4. Restart Dental Manager.

    Solution 2

    1. Rename folder C:\Program Files\3Shape\ScanItDental
    2. Rename folder C:\ProgramData\3Shape\ThreeShape.ScanItDental
    3. Run the installer of the same Dental System version on top of the existing installation.

    If it doesn’t help, try:

    1. Installing available Windows Updates;
    2. (Re)installing SlimDX Runtime .NET 4.0 (get installer here);
    3. reinstalling .NET framework;
    4. temporarily disabling antivirus;
    5. making clean installation of Dental System.

    Try the steps below if a 3Shape computer cannot access the shared server folders (even the server can’t access them).
    Try this after checking windows firewall and antivirus for blocks.

    1. Go to “Control Panel\Network and Internet\Network Connections”.
    2. Right-Click on the connection and choose Properties.
    3. Ensure that “Client for Microsoft Network” is checked.
    4. Then click OK!

    This should restore your ability to access the folder location. If not, call Technical Support.

    This tutorial will walk you through adding additional puck thickness options into MillBox.

    1. Open MillBox.
    2. Enter the following key combinations to enter the elevated configuration window (Do not enter the quotations, they denote text that should be entered): Alt+Enter > “1000” > “cimlab” > Ctrl+D
    3. Select the “Blocks” tab.
    4. Find a similar puck entry in the list of pucks. For example, if you want to make a new ZR puck look for an existing puck with the “ZR” material code and a size of 98 x SOMETHING. Select that row and then click “Copy.”
    5. Change the thickness value to the size that you need and then click “OK.”

    The network connects all of the PC’s together to send their information on to the Printer or the Mill. If you do not see your PC listed on the network, here is the procedure to get up and going.

    1. Go to Control Panel > Administrative Tools > Services. Then make sure that the Status field displays as “Running” and the Startup Type is set to “Automatic” for all of the following services;
    DNS Client
    Function Discovery Provider Host
    Function Discovery Resource Publication
    SSDP Discovery
    UPnP Device Host

    2. If they are not displayed as Automatic, double click on the applicable service and change the Startup Type to “Automatic”. If the Service status displays “Stopped,” click the “Start” button. Click “Apply” and then “OK”.

    3. Now close out of all of the boxes. The PC should appear on the network and see other PC’s on the network.

    ! NOTE: ‘ScanIt Restoration STL Output’ option must be enabled on the dongle before scanning or exporting in STL format.

    ScanItDental
    It is not possible to scan directly in .stl format using ScanItDental, but the scans can be exported in .stl.

    1. Scan the order in ScanItDental
    2. In Dental Manager right-click on the scanned order
    3. Go to Advanced > Export scan
    4. In “Save as type” choose STL File (.stl)
    5. Choose where to save the files and press “Save”

    ScanItRestoration
    It is possible to scan directly in .stl format using ScanItRestoration

    1. Create an order and open it in ScanItRestoration
    2. Before starting to scan go to File > Settings
    3. In “Save type” select stl, press OK and start scanning

    Older SUM3D software installs may have support pins set at a larger size than a customer wants. You can manually change the pin options in the settings panel, but doing so is a tedious process. Below is a quick way to change the default pin size.

    1. Navigate to C:\RolandDG
    2. Search for a file called TPLinks.ini. If TPLinks.ini does not exist then search for TPSettings.ini
    3. Open the file with a text editor
    4. Find the section “[TEETH SETTINGS (LINK) (DEFAULT)]”
    5. Edit the “Cone-DiameterUp” & “Cone-DiameterDown” to the customer’s desired size. This is usually 2 and 2 to create a 2 mm round support pin.
    6. Save and close the file
    7. Open SUM3D and verify that the Add Support window shows the correct sizes

    The creation of Backup files is an important part of Technical support. They let your support technician see exactly what you have been experiencing. To create these files, do the following:

    1. Open MillBox
    2. If the job is not already open, make sure to open the relevant job by use of the “Job Management Button”
    3. Right-Click the Title Bar and Select “Support”
    4. Click on the “Create a backup for support” button
    5. Collect both backup files and send them to; supportusa@cimsystem.com

    This guide will walk you through the steps to setup the automatic order deletion function in 3Shape.

    1. Open the Dental System Control Panel.
    2. Click the General option under the Dental Manager heading.
    3. Scroll to the bottom of the window.
    4. Enable the automatically delete orders option.
    5. Set the number of days that you want to keep orders. Example – Settings 30 days will delete all orders except those that were made within 30 days of today.
    6. Check the box next to “Keep files but delete from database”. This will keep the order data on the computer but remove the entry from the database. If this is not checked, it will delete the order from the computer and there will be no way to recover the order if needed.
    7. Click the Delete Now button.
    8. Save and close the Control Panel.

    To import materials, libraries or settings of an external manufacturer into the Dental System the following steps must be performed:

    1. Request the .dme file for the materials, libraries, or settings from the manufacturer.
    2. Open Dental System Control Panel > Tools > Import/Export.
    3. Select the Import Materials tab.
    4. Select the .dme file from its file location.
    5. Import and wait untill the materials are uploaded.
    6. Once the import is finished, a confirmation message will show up.

    Imported materials, libraries and settings will be shown in the respective sections in Dental System Control Panel.

    ! NOTE: Be aware that some materials are not approved in certain countries due to the FDA regulations, so they cannot be imported into Dental System.

    The information from 3Shape is as follows:

    1. Explore Order
    2. Order Source
    3. Erase all files with 1kb

    It would be best if you let the Technical Support Team walk you through this issue.

    USBview is an application that enables you to browse all USB host controllers and connected USB devices on your computer. 3Shape has its own version (3Shape USBview) and is installed automatically together with ScanServer or ScanSuite.

    3Shape USBview will help you connect the scanner according to the USB connection requirements.

    3Shape USBview is located in C:\Program Files \3Shape\USB Test or C:\Program Files (x86)\3Shape\USB Test depending on a software version installed.

    3Shape USBview is updating the status of USB connection automatically – each time the device is connected, disconnected or appears in another USB port, the change is displayed immediately – no need to refresh the window.

    3Shape USBview user interface

    1. USB Host Controllers (left panel).

    Shows available USB host controllers in the PC
    Shows version of USB used in each host controller (e.g. USB 2 = USB 2.0)
    Shows if any of the devices are connected into the ports of the host controller;
    Highlights the host controller with certain colors to show what devices are connected (e.g. green host controller color means only 3shape scanner is connected into it)
    Each USB host controller is clickable to see which ports does it have and what devices are connected.

    2. USB ports in the selected host controller (right panel).

    Shows available USB ports in the selected USB host controller
    Shows extended information about type of USB host controller in the right top part of the application window
    Shows all devices connected into USB ports of the host controller
    Highlights USB ports with certain color according to the type of connected device (e.g. green color means 3Shape scanner, blue means other device)
    Each USB port is clickable to see extended information about the connected device.

    3. Connected devices details (bottom panel)

    Shows information about the device in the selected USB port, provided by the device manufacturer
    For 3Shape lab scanners it is possible to see scanner model, serial number and USB driver version.

    Steps to reproduce:
    1. Install standalone DS;
    2. Run installer on top and choose Server install;
    3. On another PC try to install a Network Client to this Server installation.

    Achieved result:
    Not possible to set DS Server – “No Dental System found on” when setting PC name or IP address.

    Expected result:
    DS Server should be detected so that it’s possible to install Client.

    Note: Client installation works fine when Server is installed clean, and not on top of standalone.

    WORKAROUND: on Client PC go to shared folders of the Server PC and manually create DM and DSCP shortcuts. Manually Change the application paths pointing to C drive to the network paths. This fix will work best if you are in contact with the Technical Support Team when attempting.

    You can if you exported all the cases to one file. See the following steps:

    Export:
    1. Select the cases you want to export by holding “Ctrl” on the keyboard and left clicking the case in OrthoAnalyzer.
    2. With all the cases selected, left click the export button in the bar at the top left and select “export to file.”
    3. Select “No” in the pop up box asking if you want to put all patients into a common file.
    4. Select where you would like to save the file and name it. Click “Save.”
    5. In the pop up box, select all the files you would like to export and click “Ok.”

    Import:
    1. In the bar at the top left of OrthoAnalyzer, select “Import from File.”
    2. In the Open box that pops up, navigate to the file and select “Open.”
    3. In the pop up box, make sure all files are select and select “Ok.”

    This response just came back from 3Shape regarding an issue with F1 key not bringing up the user manual:

    3Shape says it is bug #42179.
    This should be resolved on the 2018.1.1 version of Dental System.
    Unfortunately, 3Shape does not have the release date for that version just yet.

    For the moment, the workaround is to open the manual directly from its path, which is C:\ProgramData\3Shape\DentalSystem\Documentation\2018\English\Manual

    Unfortunately, inform the customer that this is not a valid workflow.

    The Trios, is for scanning positive objects such as teeth in the mouth or a stone model. If a scan of a negative surface is done and sent in for processing, the Dental System will treat it as if it is inside out and the Model will be built in the reverse direction. In other words, you can build a model of the impression but you can not build a model of the reverse of the impression.

    For the crown and bridge dongle, the 3shape version must be 16.2.0 and newer for the dongle to be recognized.

    If you are having trouble with recognition, call or e-mail Technical Support for up-grading your 3Shape version to the 16.2.0 Version or newer.

    3Shape can automatically output design files for local milling. However, this function is not enabled by default. Please take the following steps to set up automatic out-put.

    1. Open the 3Shape Control Panel
    2. Go to Manufacturing Processes
    3. Change the user’s materials to only have their site as the manufacturer.

    You need to do this for each manufacturing process tied to a material that the customer uses for local manufacturing.